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PREADY

Terms of Service

The terms that govern your use of the PREADY app and website, including reservations, pre-orders, arrival tracking and payments.

Effective date: 22 September 2026 · Last updated: 22 September 2026

1. Agreement to these terms

These Terms of Service ("Terms") are a legally binding agreement between you and CIVVARIONE Technologies Private Limited ("PREADY", "we", "us" or "our"), with its registered office at 2-41/13/PMR/2F, 2nd Floor, Melkios Pride, Shaikpet, Hyderabad, Telangana – 500081, India. They govern your use of the PREADY mobile application, the website at https://pready.in and related services (together, the "Service"). By creating an account or using the Service you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the Service.

These Terms are an electronic record under the Information Technology Act, 2000 and do not require a physical or digital signature.

2. What PREADY does

PREADY connects diners with partner restaurants. Through the Service you can discover restaurants, reserve a table, pre-order dishes before you leave, share your estimated arrival time so the restaurant can time your table and your food, and receive updates when they are ready.

PREADY is a technology platform operated by CIVVARIONE Technologies Private Limited. The restaurants listed on the Service are independent businesses. They prepare and serve the food, provide the premises and the service, and are responsible for their menus, prices, availability, food safety, hygiene and licences. PREADY does not cook, sell or deliver food.

3. Eligibility and your account

  • You must be at least 18 years old and capable of entering into a binding contract under Indian law to use the Service.
  • You must provide accurate, current information when you register and keep it up to date.
  • You are responsible for keeping your login credentials and one-time passwords confidential, and for all activity under your account. Tell us immediately if you suspect unauthorised use.
  • One person may hold only one account. We may suspend or close accounts that breach these Terms.

4. Reservations

  • A reservation request is confirmed only when the restaurant accepts it and you receive a confirmation in the app.
  • PREADY does not charge a deposit for a reservation.
  • Restaurants may set their own conditions for a reservation, such as a minimum party size or a holding time. These conditions are shown to you before you confirm and form part of your agreement with the restaurant.
  • Please arrive at the time you booked. If you are running late, update your arrival time in the app. The standard table holding period is 15 minutes after your booked or updated arrival time; after that, the restaurant may treat the reservation as a late arrival or no-show depending on the circumstances and its policy.
  • You can change or cancel a reservation in the app, subject to our Cancellation & Refund Policy.

5. Pre-orders

  • When you pre-order, you place an order with the restaurant for the dishes you select, to be prepared for your arrival. The restaurant is the seller of the food; PREADY passes your order to the restaurant, collects the payment on its behalf and keeps you informed.
  • Menu items, prices, taxes and charges are set by the restaurant and shown in the app before you confirm. Prices may differ from the restaurant's walk-in menu.
  • Because the kitchen may start preparing your food before you arrive, the ability to change or cancel a pre-order, and any refund, depends on whether preparation has started, as described in our Cancellation & Refund Policy.
  • Dietary notes and allergy information you provide are passed to the restaurant. Please also tell the restaurant staff in person about any allergy. PREADY cannot guarantee that a dish is free of any ingredient.
  • Preparation times shown in the Service are estimates provided by restaurants. They are not a guarantee of when your food will be served.

6. Arrival tracking

If you allow location access, the Service uses your device location while you are on your way to estimate your arrival time and share that estimate with the restaurant. You can turn this off at any time and enter your arrival time manually instead. Arrival estimates depend on traffic and other factors outside our control and are not guaranteed.

7. Payments, pricing and taxes

  • When you pre-order, you pay the full pre-order amount online through the Service at the time of ordering. Payments are processed by Razorpay, and by paying you also agree to Razorpay's terms. PREADY does not store your full card, bank or UPI credentials.
  • Paying at the restaurant for a pre-order is not generally available at launch. PREADY may in future offer a pay-at-restaurant option to eligible customers, for example after a number of successfully completed PREADY dining experiences. Any such option, and its eligibility conditions, will be shown in the app when it applies to you.
  • All prices are in Indian Rupees and include applicable taxes unless stated otherwise in the app before you confirm.
  • There is currently no separate PREADY customer service fee. If one is introduced, it will be shown to you before you confirm.
  • You are responsible for paying the restaurant directly for anything you order at the restaurant beyond your pre-order.

8. Cancellations, no-shows and refunds

Cancellations, changes, late arrivals, no-shows and refunds are governed by our Cancellation & Refund Policy, which forms part of these Terms.

9. Acceptable use

You agree not to:

  • make reservations or pre-orders you do not intend to honour, or repeatedly fail to show up;
  • use the Service for any unlawful purpose or in breach of any applicable law;
  • impersonate another person or provide false information;
  • interfere with the Service, attempt to gain unauthorised access, scrape data or introduce malicious code;
  • harass, abuse or threaten restaurant staff, other users or our team;
  • copy, modify, distribute or reverse engineer any part of the Service except as permitted by law.

We may suspend or terminate your access if you breach these Terms, and restaurants may decline future bookings from accounts with repeated no-shows.

10. Restaurant content and reviews

Restaurant names, menus, photos, prices and descriptions are provided by restaurants. We try to keep them accurate but cannot guarantee it. If the Service allows you to post ratings, reviews or photos, you grant PREADY a non-exclusive, royalty-free, worldwide licence to use, display and distribute that content in connection with the Service, and you confirm it is honest, lawful and your own.

11. Intellectual property

The Service, including the PREADY name, logo, design, software and content created by us, is owned by CIVVARIONE Technologies Private Limited or its licensors and protected by intellectual property laws. We grant you a limited, personal, non-transferable, revocable licence to use the app and website for their intended purpose. All other rights are reserved.

12. Availability and changes to the Service

We aim to keep the Service available at all times but do not guarantee uninterrupted or error-free operation. We may change, suspend or discontinue any part of the Service, and may update the app from time to time. Some features may not be available in every city or at every restaurant.

13. Disclaimers

The Service is provided "as is" and "as available". To the fullest extent permitted by law, PREADY disclaims all warranties, express or implied, including that the Service will meet your requirements or that reservations, pre-orders or arrival estimates will be accurate or fulfilled. The food, service and premises are provided by the restaurant, and any claim relating to them should be raised with the restaurant, though we will help where we can.

14. Limitation of liability

To the fullest extent permitted by law, PREADY, its directors, employees and partners will not be liable for any indirect, incidental, special, consequential or punitive loss, or for loss of profit, data or goodwill, arising from your use of the Service. Subject to applicable law, PREADY's aggregate liability arising out of or relating to the Service shall be limited to the amount actually paid by you to PREADY for the relevant transaction. Nothing in these Terms limits liability that cannot be limited under Indian law, including under the Consumer Protection Act, 2019.

15. Indemnity

You agree to indemnify PREADY against claims, losses and expenses, including reasonable legal fees, arising from your breach of these Terms, your misuse of the Service, or your violation of any law or the rights of a third party.

16. Termination

You may close your account at any time in the app or by contacting us. We may suspend or terminate your access with notice, or immediately if you seriously breach these Terms. Sections that by their nature should survive termination, including intellectual property, disclaimers, limitation of liability and governing law, will survive.

17. Governing law and disputes

These Terms are governed by the laws of India. Subject to applicable law, including any rights you have under consumer protection law, the courts having jurisdiction in Hyderabad, Telangana, India shall have jurisdiction over disputes arising from or relating to these Terms or the Service. Before starting formal proceedings, please contact us so we can try to resolve the matter with you.

18. Grievance officer

If you have a complaint about the Service, contact our Grievance Officer: Kondiparthi Saimadhava Midhul, Founder / Director, CIVVARIONE Technologies Private Limited, support@pready.in, 2-41/13/PMR/2F, 2nd Floor, Melkios Pride, Shaikpet, Hyderabad, Telangana – 500081, India. We will acknowledge your complaint within 48 hours and aim to resolve it within one month, in line with applicable rules.

19. Changes to these Terms

We may update these Terms from time to time. We will post the new version here with an updated date, and notify you in the app or by email of significant changes. Continued use of the Service after the changes take effect means you accept the updated Terms.

20. General

If any part of these Terms is found unenforceable, the rest remains in effect. Our failure to enforce a right is not a waiver of it. You may not transfer your rights under these Terms; we may transfer ours to a successor of our business. These Terms, the Privacy Policy, the Cookie Policy and the Cancellation & Refund Policy are the entire agreement between you and PREADY about the Service.

21. Contact

Questions about these Terms can be sent to support@pready.in or raised through the Contact / Support page.